FAQ

Q. Should I be home during my cleaning?

A. We always welcome our clients to having the choice of being home during the cleaning, or staying out of the house during this time. Due to the layout of spaces with only one floor, it simply takes more time when we have to break up the cleaning into sections, when a room is occupied and needs to be vacated. 

If your space has only one floor, we recommend vacating the space, if you are concerned about cost. We can cover more space, more efficiently, if your home is unoccupied. Our overall internal processes of efficiency are built so we work on a floor by floor basis, doing each task in bedrooms, livings rooms, halls, offices, etc. all at once.

 

Q. How do you clean Floors and Under Furniture?

A. We have an amazing backpack vacuum (that we use in place of a broom) that makes it easy to vacuum any debris off of the floors. If there are any areas that our vacuum stick won’t fit under, this would be considered a special project for moving larger pieces of furniture. Your team will require your help moving items if they weigh more than 30 lbs and / or approval to scoot furniture.

 

Q. How do you Mop floors on a regular basis?

A. In most homes, we hand mop all hard surfaced floors during the initial cleaning. After the first cleaning we continue to hand mop the kitchen and the bathrooms. The rest of the common spaces we use a spray mop to maintain your space. If you or your team sees that your floors need a more detailed hand mop throughout, we can add this on as a special project as needed. If you feel that your floors need a hand mopping every time, this can be done per your request. 

 

Q. How do you clean Grout and Caulking?

A. We use all eco friendly cleaning supplies by default, but can certainly add on a soft scrub bleach treatment.  

For caulking: If your caulking does have mold growth that’s inside of it, it may be a matter of replacing the caulking. There is no way to clean mold in caulking, once it's absorbed the mold. In this case, you would need to replace this yourself or hire a contractor. 

For tile grout: There are typically two types of grout in tile. Sanded grout and plastic polymer grout. Depending on staining, condition and grout type, we may or may not be able to return your grout to it’s original state. If you have honeycomb tile, this is typically the hardest to return to a white grout again if it’s stained. 

 

Q. How often do you come for maintenance cleaning appointments? 

A. We have options for weekly (every week), bi-weekly (every 2 weeks) and monthly (every 4 weeks). Should you need an extra appointment in between your cleaning or if you need cleanings on an infrequent / periodic schedule you can book with us as needed, depending upon our availability.

 

Q. Why is my quote for my first cleaning more expensive? 

A. In a first cleaning, if you have dirt that has been sitting for a long period of time, it will take more time and elbow grease. 9 times out of 10, a new client’s home requires a deep cleaning the first time around. A great example of this is to think of the task of washing dishes; Let’s compare the same dish, but with different levels of dirt. You have one dish that is dirty and un-rinsed, from last nights spaghetti dinner. You have a second dirty dish, used 30 minutes ago from a sandwich that you rinsed. That same dish, with a higher and older level of debris will take more time and effort to remove the caked on spaghetti sauce. Now, think of this level of dirt throughout your home on your baseboards, walls, floors, shower(s), etc. Different homes collect different types and levels of dirt. Dust, mud and debris can build up over time and in layers. Your cleaning will require increased effort the more time has passed between cleanings. 

We stick to a high standard of cleaning. During this first cleaning, we are cleaning the same surfaces (with the exception of any add ons of interior surfaces) that we would during recurring cleanings. If your space has been cleaned on a regular basis prior to our visit, or you have a newly constructed space, your cleaning may take less time if it was cleaned properly. Once your space has been thoroughly and correctly cleaned with love and effort, we can move forward with maintaining your home with our efficient cleaning methods.

 

Q. Can I set a budget? 

A. Yes, you can hire us for a specified number of person hours and tell us about your highest priority rooms that you would like cleaned. Keep in mind, setting a budget means that we will most likely be doing a partial cleaning of your home. To maintain consistency with our service quality, we work on a room by room basis, instead of by the task (when there is a budget). We have a minimum requirement of 2 person hours per maintenance cleaning and 4 person hours for an initial cleaning.

 

Q. What are some things that I can Prep, before my cleaning, to save on cost? 

• Put away items on shelves, countertops, floors and any other surface. Examples of this would include kitchen spices, cooking products, soaps, lotions, hair products, makeup in bathrooms. 

• Collect and wash dishes. 

• Collect and remove trash. 

• Communicate with us that we do not need to clean shelves with detailed knick knacks or bookshelves. 

• Communicate with us that we do not need to make bed(s) or make bed(s) before we arrive. 

• Communicate with us that we are to skip certain rooms that may be junk or project rooms, or, to just clean the floor in those rooms.